FAQs

Where are you located? I'm on the northwest side of Chicago.

Do your guitars have a warranty?  Strack guitars come with a 1 year warranty on materials, parts and structural issues. I also offer free setups for the first year. 

Do you do repairs? Yes. Send me an email to discuss what you need and we can set up a time for you to stop by.

How does the ordering process work? First, contact me if there are any custom details that you want to discuss. I will email a spec sheet for you to approve. When you're ready to move forward, I take 50% upfront and the balance plus shipping when it is finished. 

Is the deposit refundable? No, once I get the deposit I start ordering parts and supplies. So please be sure that you're willing and able to move forward with the purchase before placing the deposit.

How long does it take? Typically orders take around 4-6 months to fulfill but it all depends on my workload at the moment. It's in my best interest to get things finished as soon as possible but quality always comes before speed as far as I'm concerned. You can check in and see how things are going but please try to be patient.